Refund & Dispute Policy
Reflecting the B2B nature of transactions brokered by the Company, this policy sets out the cancellation, refund, and adjustment procedures applied at order confirmation, inspection, delivery, and dispute stages. Consumer withdrawal rules do not, in principle, apply; individual quotation/order contracts prevail.
1. Order confirmation
An order is confirmed upon Seller acceptance. Orders not confirmed within the reservation TTL may be auto-cancelled. Once confirmed, unilateral cancellation is restricted; cancellation requires mutual agreement or an exceptional cause defined by the Company (e.g., stockout, material defect).
2. Inspection standard
Inspection must be carried out within the window pre-announced by the Company; absent any objection within that window the goods are deemed accepted (auto-confirmation). Identity disclosure and reciprocal Seller/Buyer confirmation occur only at the stages defined by the Company policy.
3. Cancellation & refund
Eligible refund causes are limited to (a) Seller non-shipment, (b) failure to meet the Company's inspection standard, (c) payment error, (d) mutually agreed cancellation. Approved refunds are, in principle, returned to the original payment method; actual crediting time depends on the payment processor's cycle. After settlement is completed, adjustment or credit issuance may substitute for refund.
4. Dispute resolution
In the event of a dispute the Company may provide mediating evidence based on the audit log, inspection results, shipping history and transaction documents. Any final Company decision does not preclude litigation or arbitration. Competent court: Seoul Central District Court, Republic of Korea. This policy is construed under the laws of Korea.